In any work setting it can be intimidating to ask for things you want. Whether it's time off, a pay increase, or even for new tools that will help you perform your job better. As an employee in an eyecare practice, you might be more aware of some of the inefficiencies lingering in your workflow than even the OD is. Which makes it your duty to speak up if you think your practice could make a change for the better!
If you're nervous about recommending changes in the practice, read up on these pieces of advice to give you the confidence and a plan of attack for asking your boss to make a change.
How to Talk to Your Manager about Making an Optometry Office Software Change
It Always Starts with a Plan
Before you walk up to your boss and ask for a change, do your homework and come up with a plan. This will give you time to completely think through your ideas, and will give you an outline of talking points for why the changes need to happen. This could be a good time to start researching alternative solutions that might be a good fit for solving some of the problems that your practice is facing.
Remember Your Audience
Think about how your office manager or OD would want this type of conversation to go. Would they prefer a scheduled meeting, or for you to just bring it up on the fly? Maybe they are the type of person who wants everything written down so that they have something in front of them and can review all of the details. You probably know what type of person your boss is, so make sure that you're preparing your case to their liking.
Get into the Details
If you started out with a plan from the start, supplying the details should be a natural step. Make sure you're clear about the specific pain points in your workflow and how a new software will solve these common problems. On top of that, do your research in finding out how the software will help not just you, but the OD and everyone else in the office. The more ways you can show the value in a new software, it will be easier to defend the investment.
Finish with The Big Picture
When it comes down to it, your OD is going to to want to know how new software will boost practice revenue. If you aren't able to show how the software will increase the number of patients seen, how it will help sell more products, or how it will free up more time for your staff to focus on other money generating tasks, your whole pitch could be a waste of time.
Other people in the practice might be thinking about these same changes and might be aware of other tools that could benefit the practice. Be open when talking about all of the options out there. And be ready to compromise on a solution to the problem, and know that it will probably take some time before coming up with a final decision.