Almost no workflow is perfect. Whether it's obvious to you or not there is most likely something you could be doing differently in your practice to make your workflow more efficient. And if you're the OD in the practice it's likely that you might be missing workflow inefficiencies in the areas where your team is handling most of the tasks. If your staff doesn't speak up there is no way for you to know what might need to change.
We've got a few warning signs that might be popping up in your practice on an above average rate that could mean you seriously need to think about a change in your workflow. It could mean switching up your processes or the technology you use to perform that specific task. Let's take a look.
3 Optometry Software Problems that Could Hurt Your Workflow and Cost You Money
1. You have an annoying number of no shows.
Every practice suffers from no-show patients every now and again, and it's a drain on your practice's time and resources. But, there are solutions for decreasing the amount of no-shows that your practice sees. If your patients are scheduling appointments out months ahead of time it's easy for them to be forgotten. A software solution that offers automated patient recall and reminders can be used to send out patient communications through different methods like text and email in order to get appointment confirmation from patients. What makes it even better is that an automated system allows your front desk staff to skip the daily job of calling patients for confirming their next day appointments.
2. Your unpaid claims are piling up.
Getting reimbursed for your claims is how your practice makes money, so this is definitely something you need to stay on top of. You shouldn't have to deal with writing off unpaid bills or giving up on denied claims. If you're filing claims manually it's likely taking your biller more time and causing more errors than if they were using a practice management system or clearinghouse to submit claims electronically.
A claims management system will eliminate errors with automatic error checking features, and allow you to stay on top of claims easily with online tracking and reporting. Your biller will be able to correct claims faster and get your practice the money it deserves.