EHR implementation can be a tricky subject, especially when it comes to training. Mistakes in training can cost your practice money and present risk to your patients’ health. So, in order to help your implementation process go as smooth as possible, we are going to walk you through some common training mistakes that many practices fall victim to.
4 Common EHR Implementation Training Mistakes that Your Staff Could be Making
1. Ignoring Your EHR Vendor's Training Team & Resources
Your EHR vendor’s training team has an abundance of information on your EHR software, so don’t be afraid to ask them for help. It is important to work closely with your vendor’s training team in order to learn the best ways to train your own staff - take their advice and follow it. However, don’t rely on your vendor to carry all the training weight. Maintain communication with them and work with them to ensure a successful implementation.
2. Attempting to Turn Your Staff into EHR Software "Know-it-alls"
While it is important to be familiar with your EHR software and follow your vendor’s training program closely, every single staff member does not need to learn every single software feature. Training your staff in areas that they don’t need in order to complete their unique daily tasks is not only a waste of everyone’s time, but it can lead to stress and confusion. The goal of EHR implementation is to make the process as smooth as possible, so have your staff focus on the training that is specific to them.