In most small practices, your office manager probably wears the most hats out of any staff on your team. As an OD you look to your office manager to help you tackle a variety of practice tasks from managing your staff to monitoring important reports to marketing your practice. But, what if you don't have an office manager in your practice? Who is taking care of these duties? We've got 4 signs that might show how your practice could benefit from hiring an office manager.
When checking for patient eligibility before an appointment there are lots of
things that your front desk has to keep an eye out for. Most staff probably have a consistent routine for their claims management tasks and coverages that they check for with each patient. If your staff is only checking for coverage of the scheduled procedure or appointment type it could end up causing bottlenecks in the workflow if coverage questions arise during the appointment.
The OD could end up discovering an issue during the exam and want to proceed with further testing. Likely, the patient is going to wonder if the additional procedures are covered by their insurance before moving forward. If your team is checking for additional coverage before the appointment starts the OD should be able to answer coverage options quickly without running back out to the front desk to ask.
Here are a few things your front desk staff should check for with each patient:
- Is the routine vision exam covered?
- Are specialized visits and diagnostic testing covered?
- Are office surgeries covered?
- Are radiology procedures covered?
If you can get in the habit of answering all of these questions for each patient before the appointment you're one step closer to a more efficient workflow.
With the year coming to a close in a few short weeks you might be wrapping up your selection process when it comes to looking at new software for your practice. The start of a new year is a great time to purchase a new software system to get your practice off on the right foot in the coming months.
Purchasing an EHR software for your practice isn't a move you want to rush. There is a lot of planning to do and considerations to make in order to land yourself a software that is the right fit for your practice. Take a look at this quick, 4 step guide that will help you hone in on what you're looking for in a software so that you can take your practice to the next level.